Frequently Asked Questions (FAQ)

Is selling cigarettes over the Internet legal?
Yes, it is.  From the Sovereign Nation of The Senecas.

Why can't I pay with a credit card?
Because the government in NY State has convinced the credit card processors  that it is illegal to purchase tax free tobacco from Native Americans. (this is a lie) It is also the reason UPS won't transport tobacco any more. In other words, what can "BROWN " do for you? Nothing!

Is smoking bad for your health?
Yes, it is.  We make no claims to your health if you smoke.  The Surgeon General's warnings are available everywhere. If you stop consuming tobacco products - it will be beneficial to your health. There are also countless websites and organizations to help you stop using tobacco. But we also acknowledge you are an adult and can make your own decisions about your health and how to spend your money, unlike the credit card companies that decide how you can spend your money. Kiddieporn? sure - tobacco?? NO WAY (according to the major credit card companies)

Is all your information kept confidential?
Yes.  We do not sell our client list to anyone, at any price. And we do not give customer information to any government organization for any reason.

Is there a minimum order requirement?
Yes.  We have a minimum order requirement of 4 cartons.

What is an e-check?
It is an electronic method of withdrawing your payment out of your checking account. It is completely secure and saves you from having to write a check and mail it to us. 

I'm a new customer but paying with a personal check, why don't you ship my order right away?
Because you are a new customer. As soon as we establish a regular business relationship with you, your orders will be sent the next one or two business days after receiving your check. But your first order will not ship for a week or 10 days until the check clears.

Do you have a list of satisfied customers or some testimonials?
YES! We are always getting compliments on our great service. For example, Michele J. wrote us to say our customer service is outstanding. Or Leslie B. says we are the BEST! Or Jim M says the owner is a sweetheart! Give us a try - you will be rewarded with out great service and low prices with prompt shipping also!

I used to receive my box via UPS, but now I don't - WHY?
UPS has succumbed to the fallacy that purchasing tobacco from a Native American owned company on SOVEREIGN Seneca Nation soil is against various laws. Therefore, all orders will be shipped via Priority Mail, effective immediately. In other words, what can "BROWN " do for you? Nothing!

What is your policy if my box disappears in the postal system?
If your box is insured, we will file the claim, or send you the information and you can file the claim yourself, and get the reimbursement. Either way, this means you will have to pay up front for a replacement box. After the post office pays on the insurance claim, we will reimburse you. If you file the claim yourself, you will get paid from the post office. I apologize for this change, but there have been an excessive amount of claims this year and the post office is very slow to pay on claims. The last few I filed with them, took over six (yes - 6) months to pay. We suggest you pay an extra $2.00 to have your box sent signature required, so the mailman won't just drop your box at the door.

What does the name Crazy Wolf mean, and who are you?
This is derived because we are part of the Wolf Clan of the Seneca Nation, and proud of it! Need more info? Click on the About US Button! Need more info about the Seneca Nation? Go to www.sni.org. 

Does the Crazy Wolf Smoke Shop sell online to outside the USA customers? (internationally)
No, we don't.  We only sell to consumers in the  United States.

Does Crazy Wolf Smoke Shop take coupons?
No, we do not accept coupons.

How long have you been in business and how do I know you will not take my money and not ship my items?    
We have had a successful running business for over six  (6) years now. As with all internet transactions, we understand the risk and uncertainty some people fear. You may rest assured we are not in the business of stealing, we are in the business of providing tobacco products at the lowest possible prices with the BEST customer service.   Continue...