Frequently Asked Questions (FAQ)
Does the Crazy
Wolf Smoke Shop have catalogs upon request?
No, we do not
have catalogs to send out. (some prices change daily!)
Why does your website
say premium and midlevel brands coming soon?
We are in the
process of updating our website. They are now
available so call to make an order if they are not listed here at this
time!
What is this weird box
my shipment came in?
It is because we are recycling boxes that
come into our office. So you may see your order arrive in a recycled box,
or a frozen chicken box or whatever there is to recycle before we
purchase and use new boxes. These new boxes are using up our natural
resources, and recycling stops that cycle. You may rest assured your
order will be sent in secure, well taped boxes so your orders arrive to
you in the best condition possible.
Do you recycle and are
you earth friendly?
Yes. Like most Native
Americans, we realize the earth is our gift from the Creator, who to me
is God. Therefore, taking care of it is my responsibility and I recycle
everything I can. And I shred every bit of paperwork that leaves my
business.
Can I
visit your store and make purchases there?
No, we do not have
a storefront. We are strictly internet and mail order only.
Can I get a discount on
my order?
No - don't ask. We already have the lowest possible prices!
Why
did your prices go up?
This is because
the Seneca Nation of Indians is putting their own stamp on every pack of
cigarettes that leaves the territory.
Is there a deadline for the
day's orders?
Yes there is - Usually, if you make your order online by 3:00 pm EST
(Monday-Friday), under normal circumstances (and for regular customers
only), it will ship the following one or two
business days. There are rare exceptions however, such as holidays, bad
weather or computer malfunction. New customers = see next
question/answer.
When will I get my order?
It depends on if you are a new customer or not. Regular (established)
customers receive 24-48 hour shipment. New customers that send in money
orders with a copy of an ID get 5 days to shipment, payment via personal
check is 5 - 10 days, and electronic check first time customers may take up
to 2 weeks before you get your first order. This is for the 1st order only -
just to make sure the electronic transaction is complete or the funds
clear the bank. Future orders
will be shipped within 24-48 hours from the time of order.
Does Crazy Wolf Smoke
Shop make refunds?
Only if there was an error made by us in your order
being filled. We only accept unopened products back. We will refund your
shipping charges to send the box back to us.
This is for our errors
only!!
If you order the wrong item by mistake, we can not give you a refund. (But talk to us, we will try to make it right with you some way.)
Is Your Answer Here? If Not, click on the "contact us" button and zap us an email and we will get back to you very soon!
We reserve the right to refuse service to anyone we deem of questionable age or reliability!